SriLankan Airlines reinforced its position as a passenger favourite by winning the coveted 2023 APEX Passenger Choice Awards® for Best Food & Beverage and Best Seat Comfort in Central/Southern Asia at the recent FTE APEX Asia EXPO held in Singapore. SriLankan also retained its status as a Four-Star Major Airline in the 2023 APEX Official Airline Ratings™ for the fifth consecutive year.
The APEX Passenger Choice Awards® and APEX Official Airline Ratings™ are based upon anonymous and neutral passenger ratings collected from over one million flights of nearly 600 airlines. Winners of The APEX Passenger Choice Awards® are contingent on passengers’ ratings of airlines on five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. Furthermore, passengers’ overall ratings of airlines on a five-star scale determine the airlines’ star rating as a global, major, regional or low-cost carrier in the APEX Official Airline Ratings™.
The awards are a nod to SriLankan’s continuous endeavors to offer customers a superior onboard product and an experience that is styled with warmth and the comforting familiarity of home. As part of its ongoing efforts to delight passengers, SriLankan Airlines periodically reinvents its onboard menu. The airline recently introduced several authentically Sri Lankan dishes and beverages to its signature local meal option. Each menu item was meticulously selected and crafted to bring out the nutritional and health benefits of its ingredients to a greater degree. In addition to being ‘comfort food’ for Sri Lankans, the new inclusions to the menu aim to promote Sri Lankan food culture to a global audience.
Passengers’ onboard experience is further complemented by the cabins on SriLankan’s Airbus A320 and A321 aircraft, which primarily serve the regional short-haul routes. Both Business and Economy Class are fitted with ergonomically designed cabins with leather recliner seats for extra comfort.
Richard Nuttall, Chief Executive Officer of SriLankan Airlines stated, “We are extremely honored to be recognized by our valued customers, once again, for providing an exceptional onboard experience. This further strengthens our resolve to continue offering the best for our customers. Each award serves as a tribute to the tireless effort, teamwork and creativity of the people of SriLankan Airlines and I would like to thank every member of the SriLankan family for bringing the airline to the international spotlight.”
SriLankan Airlines has won a total of 12 APEX Passenger Choice Awards® to date for its services in the Asia-Pacific region, and has been a constant on the winners’ list since 2018. SriLankan Airlines currently operates close to 160 weekly flights to 27 cities in the Asia-Pacific.